From Lipservice to Customer Service with CRM on Demand and E-Business Suite

  • Posted on: 29 October 2008
  • By: admin
Join us to see you how you can quickly deploy Oracle CRM On Demand connected with your existing Oracle E-Business Suite to become a customer-centric organisation. Learn how you can leveraging your existing Oracle investment to: • Improve your Customer Knowledge • Arm your front line staff with critical insight and information • Enable personalised customer service across every channel. At this session we will introduce Oracle CRM on Demand's integrated and ready to run Marketing, Sales and Service solution and show how the information in your existing E-Business Suite environment can be immediately harnessed by Customer Service, Marketing, Fulfilment and Sales personal to start the move from lip service to customer service. Hear how other organisations are transforming sales and service customer processes, synchronising all web, phone, email and fax communication and moving from managing transactions to managing customers.
AttachmentSize
PDF icon Ellison, Brent CRM.pdf3.33 MB
Version: 
1
Publish Date: 
20 Oct 2008
Author/Owner: 
Brent Ellison / Steve Holley
Author Job Title: 
Sales Executive
Organization: 
Oracle New Zealand
Presenter: 
Brent Ellison / Steve Holley
Presenter Biography: 
Brent Ellison is Sales Executive for CRM On Demand for Oracle New Zealand. Brent is responsible for managing this key growth area in Oracle's Customer Relationship Management (CRM) business across New Zealand. This includes overseeing business development, sales, marketing, alliances and channels development. Since 1997, Brent has taken leadership roles developing markets for Internet Commerce, Packaged ERP Services and Software as a Service across Retail, Public Sector, Utilities and Manufacturing markets. Prior to this Brent held various General Manager roles within the Telecommunication industry in UK, Australia and New Zealand. Brent holds an Honours Degree in Electronic and Electronic Engineering from the University of Canterbury and a Deploma of Business dministration from the University of Hawaii.
Tags: 
Conference 2008
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